Last modified: October 28, 2013

WELCOME

Our Privacy Policy explains:

What information we collect and why we collect it. How we use that information. Alive Communications, Inc. (ACI) is a renowned literary agency for bestselling authors. We want you to know that as a visitor to the Alive Communications website your privacy matters to us. Whether you are new to ACI or have visited our site frequently, please take the time to get to know our practices – and if you have any questions please contact us at admin@aliveliterary.com.

INFORMATION WE COLLECT

ACI collects information to provide better Services to all of our users. We collect information you give us, including but not limited to your name, email address, and telephone number.

HOW WE USE INFORMATION WE COLLECT

We use the information we collect from all of our Services to provide, maintain, protect and improve them, to develop new ones, and to protect Alive and our users. When you contact our company, we may keep a record of your communication to help solve any issues you might be facing, or to follow up on book proposals to ACI or one of its agents. We may use your email address to provide you with status updates or let you know about upcoming changes or improvements. We may use information collected from cookies and other technologies to improve your user experience and the overall quality of our Services.

INFORMATION YOU SHARE

Many of our Services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines.

INFORMATION WE SHARE

We do not share personal information with companies, organizations and individuals outside of Alive Communications, Inc. unless one of the following circumstances apply:

With your consent

We will share personal information with companies, organizations or individuals outside of ACI when we have your consent to do so.

For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

For legal reasons

We will share personal information with companies, organizations or individuals outside of ACI if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request.
  • enforce applicable Terms of Service , including investigation of potential violations.
  • detect, prevent, or otherwise address fraud, security or technical issues.
  • protect against harm to the rights, property or safety of ACI, our users or the public as required or permitted by law.

INFORMATION SECURITY

We work hard to protect ACI and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

We restrict access to personal information to ACI employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

APPLICATION OF PRIVACY POLICY

Our Privacy Policy applies to all of the services offered by ACI and its affiliates, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

ENFORCEMENT OF PRIVACY POLICY

We regularly review our compliance with our Privacy Policy. When we receive a formal written complaint, we will establish contact with the person who made the complaint. If the problem cannot be resolved between the user and ACI, ACI will work with the appropriate regulatory authorities, including local data protection authorities, until both parties reach an agreement as to the transfer of personal data in dispute.

CHANGES TO PRIVACY POLICY

Our Privacy Policy may change from time to time. ACI will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).